NSW Department of Family and Community Services, Ageing Disability & Home Care (ADHC)
Target Group
Persons living in the community who, in the absence of basic maintenance and support services, are at risk of premature or inappropriate long term residential care.
What is the aim of the program?
To provide a comprehensive, coordinated and integrated range of basic maintenance and support for frail aged people and for younger people with a disability
To support these people to be more independent, thereby enhancing their quality of life and/or preventing their inappropriate admission to long term residential care, and
To provide flexible, timely services that respond to the needs of consumers
What service does the program provide?
Essential cleaning of house areas regularly used by the service user. These include the bathrooms, toilets, kitchens, laundries, living areas and the bedrooms. Workers undertake tasks such as cleaning stoves, bench tops and fridges as well as mopping or vacuuming floors, dusting, dishwashing, changing bed linen, washing, drying and doing essential ironing.
Provision of a range of services to meet the support needs of the service users. Workers can assist with meal preparation, do shopping and undertake small errands and pay bills where this is not the primary purpose of the occasion of service
What is the program’s assessment and review process?
Phone assessment if appropriate, face to face assessment as required
Re-assessments (reviews) will generally be conducted on an annual basis, more frequently if appropriate.
When does the program operate?
Services provided weekdays, Monday to Friday, not on Public Holidays
What partnerships does the program have?
NSW Health (Community Nursing, Hospitals), other HACC providers, NSW Department of Housing
Program Fees
$10 per hour for pensioners, $15 per hour for non-pensioners
Who can refer to the program?
Self, family, friend, neighbour, other (HACC) service providers, Aged Care Assessment Team, GP, Hospitals, agencies or anyone in the community that has concerns for someone.
How do you refer to the program?
Customer Service Centre on 1800225474
Any other information
Generally one and a half hours per fortnight is sufficient to complete essential cleaning tasks.
In using an enabling approach, the individual requiring support becomes an active decision-maker in the planning and implementation of their community care support arrangements. As they become involved in identifying goals that are important and meaningful to them, and participating in decisions that affect their lives, their confidence and personal wellbeing is enhanced.
Catholic Community Services is committed to looking after the health and safety of our staff when they are at work. Our community workers provide services to several clients in a day and it is important they carry out tasks in approved ways so that they do not injure themselves. Sometimes this means having to balance the way we do things with our clients’ preferred way of receiving help.
Service times will be allocated based on when staff are available in the area. The arrival time of our staff may vary as community workers may be delayed travelling from one client to the next.
Referral Criteria:
Who is eligible?
People who are HACC eligible, i.e. people
with a functional disability who experience difficulty in carrying out tasks of daily living, e.g. house cleaning and who have a need for assistance, and
people living in the community who, in the absence of basic maintenance and support are at risk of premature or inappropriate long term residential care
Who is not eligible?
People who are not HACC eligible
HACC eligible people who are already receiving similar services from other government program
Is priority access given?
It is the aim of the program to provide the most benefit to the greatest number of people. Priority of need is based on the following factors:
The vulnerability of the individual to further deterioration
The effect of service delivery on the carer
The likely effect of the service provided in assisting individuals to attain their goals, for example reduce risk of admission to residential care or maintaining quality of life in the community
